Refund policy

Fire Merch Return & Refund Policy

Contact: support@firemerch.com

At Fire Merch, we want you to love your order. If something isn’t right, we’re here to help.

Returns

Because many of our items are made to order, we do not accept returns or exchanges for:

Ordering the wrong size

Change of mind

Color preference

Accidental orders

Gift purchases

Please review sizing charts and product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Email us with:

Your order number

A description of the issue

Clear photos of the item and packaging

Once reviewed, we will gladly replace the item or issue a refund if a replacement is not available.

Lost Packages

If your package is marked as delivered but cannot be located, please first check with household members, neighbors, or your local carrier.

If your package is lost in transit, please contact us. We will work with the shipping carrier to determine the best resolution.

Refunds

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Order Changes & Cancellations

Orders begin processing quickly. If you need to make a change or cancel an order, contact us as soon as possible.

Once an order has entered production or has shipped, it cannot be changed or canceled.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping charges, customs fees, and import taxes are non-refundable.

Questions?

We’re committed to serving our Fire Nation community with excellence.

If you have questions about your order, please contact our Customer Support team and we’ll be happy to help.